At Mullah Store, customer satisfaction is our top priority. We are committed to delivering high-quality products and a seamless after-sales experience. Please review our Warranty Policy carefully to understand the eligibility criteria, claim process, and warranty limitations.

Policy Criteria

To ensure efficient complaint handling and warranty processing, customers are requested to follow the timelines and procedures mentioned below.

Complaint Reporting Timeline

• For complaints related to:

• Physical damage

• Wrong item received

• Missing accessories or components

The complaint must be reported within 24 hours of delivery.

Complaints submitted after the stated timeframe may not qualify for replacement or warranty processing.

Once you submit an Online Return or Warranty Request Form, you will receive a tracking/reference number for your request.

Conditions for Returns & Warranty Claims

To ensure a smooth and hassle-free return or warranty process, the following conditions must be fulfilled:

Product Condition

The product must:

• Be in its original condition

• Be unused, unworn, and unwashed

• Be free from damage, scratches, or alterations

For fashion-related products, trying the item for size verification is considered acceptable and does not classify the item as used.

Required Accessories & Documents

Please include all original items provided with the product, including:

• Original tags

• User manuals

• Warranty cards

• Freebies or promotional items

• Invoice or proof of purchase

• Original accessories and attachments

Packaging Requirements

The product must be returned in its original manufacturer packaging or box in undamaged condition.

If the product was delivered in Mullah Store packaging, customers are requested to use the same packaging for returns.

To avoid damage during transit:

• Do not apply tape directly on the product box

• Do not place stickers or labels directly on manufacturer packaging

Quality Check Process

Returned products are subject to a Quality Check (QC) process before approval.

If the returned item does not meet the stated return conditions, the refund or replacement request may be rejected.

Rejected Return Requests

If a return or warranty claim is rejected:

• The product will be shipped back to the customer within 4–6 business days after inspection.

• After three unsuccessful delivery attempts, the item may be marked as scrap and no refund or replacement will be provided.

Warranty Exclusions & Product Care Guidelines

Mullah Store offers repair or replacement services for eligible manufacturing defects or product malfunctions. To maintain warranty eligibility, customers must follow all product care instructions and usage guidelines.

Charging Guidelines

• Avoid using unsupported or high-speed fast chargers unless specifically recommended.

• Do not overcharge the device or leave it connected for prolonged periods.

Water Resistance

Products labeled as water-resistant must still be handled with care. Water damage caused by negligence or improper usage is not covered under warranty.

Battery Performance

Battery life and timing may vary depending on:

• Usage patterns

• Connectivity

• Applications running in the background

• Environmental conditions

Battery performance variations are considered normal and are not classified as defects.

Product Appearance & Visuals

Actual product appearance, color, or finish may vary slightly from website images due to lighting, screen resolution, or visual effects.

Physical Damage

Products damaged due to:

• Drops or impact

• Rough handling

• Improper storage

• External force

will not qualify for warranty claims.

Failure to comply with the above care instructions may void the warranty.

Warranty Policy Guidelines

Warranty Eligibility

• Warranty coverage is valid only for the original purchaser of the product.

• Warranty claims are non-transferable.

• Proof of purchase or invoice is mandatory for all warranty claims.

Warranty Coverage

The warranty is limited strictly to:

• Product repair, or

• Product replacement

No cash refunds or compensation are provided under warranty claims unless otherwise approved by Mullah Store.

Warranty Registration

Customers may register their warranty online through the official warranty registration form.

If you face any issues during registration, please contact us at:
complaint@mullahstore.com

Claim Process

Our support team may initially attempt to resolve the issue via:

• Phone call

• Email

• Troubleshooting assistance

If the issue qualifies for warranty service, customers may be asked to ship the product to our designated service location.

Shipping Responsibility

Customers are responsible for safely shipping the product to Mullah Store.

Our reverse courier process is free of cost; customers are not required to pay delivery charges for approved warranty claims.

However, Mullah Store will not be responsible for:

• Transit delays

• Courier mishandling

• Damage during transportation

Replacement Terms

• Replacement products may be provided in equivalent condition if the exact model or variant is unavailable.

• In case of any price difference, the customer must pay the balance amount before dispatch.

We aim to process replacements as quickly as possible; however, the complete process may take approximately 10–15 business days.

Color & Variant Availability

We will make every effort to replace the product with the same variant and color. However, if unavailable, a different color or equivalent variant may be provided.

Health & Skin-Related Disclaimer

Mullah Store is not liable for:

• Allergies

• Skin irritation

• Rashes

• Any medical or physical reactions

resulting from the use of our products.

Warranty Validity & Non-Covered Situations

The warranty shall be considered void and non-applicable under the following circumstances:

• Normal wear and tear, including fading or dullness of color

• Cosmetic issues caused by dust, dirt, or environmental exposure

• Sound quality or visibility issues resulting from improper maintenance

• Expired warranty period

• Usage not in accordance with product instructions or care guidelines

• Damage caused by:

• Unauthorized repair or modification

• Improper charger or accessories

• Water damage or liquid spillage

• Power fluctuations or abnormal voltage

• Extreme temperatures

• Customer negligence or reckless handling

• Damage caused by children, pets, or external factors beyond control

Contact & Warranty Registration

To register your warranty or submit a warranty claim, please complete the official warranty registration form available on our website.

For any assistance or support regarding warranty registration or claims, contact us at:

complaint@mullahstore.com